Code of Good Practices
Our mission is to simplify the process of booking children’s parties, and growing small businesses amongst their local communities. In order to achieve this goal, we follow these practices:
- We provide a simple booking platform, allowing you to experience kids party venues across Australia;
- We facilitate the secure payment of your booking;
- We listen to you: our Platform is the product of what YOU (the Customers) prefer and find most convenient when using our service; and
- We promise you an informative, Customer-friendly website that gives you peace of mind you’re booking the best possible place for your needs.
Introduction TCs
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below and on our website (including the privacy statement).
These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by miniDO and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Venue Owners are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Venue Owners. Each Venue Owner acts in a professional manner vis-à-vis miniDO when making its product and/or service available on or through miniDO (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Note that Venue Owners may have, declare applicable, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Event (which may include certain disclaimers and limitations of liability).
Definitions
“miniDO,” “us,” “we,” or “our” means miniDO Pty Ltd, a proprietary company incorporated under the laws of Australia, and having its registered address at Ground Floor, 34 Church Street Abbotsford Victoria Australia 3067. “Platform” means the (mobile) website and app on which the Event Service is made available owned, controlled, managed, maintained, and/or hosted by miniDO. “Event” means the various different products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Venue Owner.
“Venue” means the provider of Event (e.g. parties), Goods (e.g. decorations, caterers, cake bakers), Services (e.g. magicians, face painter, balloon animal maker) and any other party or related product or service as from time to time available for Event Reservation on the Platform (whether B2B or B2C).
“Event Service” means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by miniDO (or its affiliated group companies or subcontractors) in respect of various products and services as from time to time made available by Venues on the Platform.
“Event Reservation” means the order, purchase, payment, booking, or reservation of an Event.
“Venue Owner” means the owner of the Venue, or representative of the Venue who is responsible for updating the Venue profile on miniDO’s website.
1. Scope & Nature of Our Service
Through the Platform, we (miniDO) provide an online platform through which Venue Owners can advertise, market, sell, promote, and/or offer (as applicable) their products and service for reservation, rent, or hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Event Service). By using or utilising the Event Service (e.g. by making an Event Reservation through the Event Service), you enter into a direct (legally binding) contractual relationship with the Venue Owner in which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Event Reservation, we act solely as an intermediary between you and the Venue Owner. We transmit the relevant details of your Event Reservation to the relevant Venue(s) Owner(s), and send you a confirmation email for and on behalf of the Venue Owner. miniDO does not (re)sell, rent out, offer any (party) product or service.
When rendering our Event Service, the information that we disclose is based on the information provided to us by Venue Owners. As such, the Venue Owners that market and promote their Events on the Platform are given access to our systems, through which the Venue Owners are fully responsible for updating all rates/fees/prices, availability, policies, conditions, and other relevant information that gets displayed on our Platform. Although we will use reasonable skill and care in performing our Event Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information. Each Venue Owner remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies, conditions, and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, (star) rating, or type of accommodation of any Venue (or its facilities, venue, vehicles, (main or supplemental) products or services) made available, unless explicitly indicated or set out otherwise.
Our Event Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.
2. Prices
The prices as offered by the Venue Owners on our Platform are highly competitive. All prices for your Event are displayed including GST and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email. Applicable fees and taxes may be charged by the Venue Owner in the event of a no-show or cancellation.
Sometimes cheaper rates are available on our Platform for a specific Event, product, or service, however, these rates made available by Venue Owners may carry special restrictions and conditions, for example non-cancelable and non-refundable or other conditions. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.
Partner offer
miniDO may display offers that are not directly sourced from Venue Owners, but are facilitated by a miniDO partner company, such as another platform (Partner offer). Partner offers will be clearly displayed and distinguished from the regular offers directly sourced from Venue Owners and have the following special conditions, unless mentioned otherwise on our Platform:
- Price policy: As displayed on our Platform.
- Pay in advance: You’ll pay securely with miniDO at the time of the booking.
- No modifications: Once your reservation is complete, any changes to your personal or booking details won’t be possible. Requests can be made directly with the Venue Owner but are not guaranteed.
- Can’t combine with other offers: Other promotions, incentives, and rewards are not eligible on the booking.
3. Privacy
miniDO respects your privacy. Please take a look at our Privacy Policy for further information.
4. Service Charges
Unless indicated otherwise, our service is free of charge for Customers because we will not charge you for our Event Service or add any additional (reservation) fees. You will pay the Venue Owner the relevant amount as indicated in the Event Reservation (plus—insofar not included in the price—relevant applicable taxes, levies, and fees (if applicable)).
Venue Owners will pay a commission (being a small percentage of the Event price to miniDO after the end Customer has reserved the service or product of the Venue) after the Customer has reserved an Event.
Only Venue Owners which have a commercial relationship with miniDO (through an agreement) will be able to make their Venues available on the Platform (for their B2B and/or B2C promotion of their product). miniDO is not an open platform (like Amazon or eBay) where end Customers can make their product available (no C2C platform); miniDO does not allow non-professional parties to offer or sell their products on or through miniDO.
5. Credit Card or Bank Transfer
Venue Owners offer the opportunity for Event Reservations to be paid to the Venue Owner during the Event Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, miniDO facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Venue (miniDO never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the Venue Owner through a third party payment processor. miniDO collects 100% of the booking at the time of booking confirmation. This payment payment is refundable (excluding payment processing fees of 2% of total booking) until 7 days before the event. If the Customer requests a cancellation after the final payment has been made, the Customer will need to contact the Venue Owner directly and request a refund, credit or change of date. miniDO will not be responsible for processing any cancellation requests within 7 days of the booked event date. If any payment facilitated by us for and on behalf of, and transferred to the Venue Owner will in each case constitute a payment of (part of or wholly) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies (subject to Australian Law).
For certain (non-refundable) rates or special offers, Venue Owners may require that payment be made upfront by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) when making the Event Reservation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions before making your Event Reservation. You will not hold miniDO liable or responsible for any (authorised, (allegedly) unauthorised or wrong) charge by the Venue and not (re)claim any amount for any valid or authorised charge by the Venue (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.
“miniDO,” “us,” “our” or “we” for the purpose of this Clause 5 also means miniDO Pty Ltd supporting miniDO and the Venue Owner with the relevant payment by you to the Venue Owner.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all charges resulting from such fraud or misuse. Whilst miniDo thoroughly investigates and vets all Venue Providers, miniDO will not be responsible for providing any compensation for fraudulent transactions made on the miniDO platform.
6. Prepayment, Cancellation and No-shows
By making an Event Reservation with a Venue Owner, you accept and agree to the relevant cancellation and no-show policy set by miniDO in these Terms and Conditions, and to any additional (delivery) terms and conditions of the Venue that may apply to your Event (including the fine print of the Venue made available on our Platform and the relevant house rules of the Venue), including for services rendered and/or products offered by the Venue. The general cancellation and no-show policy of each Venue is made available on our Platform in these Terms and Conditions pages, and on the My Account page of your account. Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change including the payment processing fees of 2% of the total booking amount. Applicable fee and taxes (including GST) may still be charged by the Venue Owner in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that an Event Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar as the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the payment policy. Cancellation and prepayment policies may vary per segment, product, or service of each Event. Carefully read important information in your reservation confirmation for additional policies as may be applied by the Venue (e.g. in respect of age requirement, non-cancellation/additional supplements for group bookings, cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Venue agrees or allows otherwise under its (pre)payment and cancellation policy.
If you want to review, adjust, or cancel your Event Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Venue Owner’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the Venue Owner carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.
In the event of a conflict with a booking (multiple bookings at the time slot that cannot be serviced), and an agreeable alternative cannot be reached with the Customer, and the conflict is identified more than 7 days from the Event Reservation date, miniDO will refund the Customer the Total Booking Amount (including payment processing fees of 2%).
If the conflict is identified within the 7 days from the Event Reservation date, miniDO will refund the Customer the Total Booking Amount (including payment processing fees of 2%). However miniDO will retain the equivalent amount from future payments to the Venue.
miniDO does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Venue Owner.
7. (Further) Correspondence and Communication
By completing a Event Reservation, you agree to receive (i) an email which we may send you shortly prior to your Event date, giving you information on your Venue and providing you with certain information and offers (including third-party offers to the extent that you have actively opted in for this information) relevant to your Event (Reservation) and destination, (ii) an email after the Event to rate the (experience with your) Venue and the Event Service, and (iii) an email which we may send to you promptly after your Event inviting you to complete our Customer review form. See our privacy and cookies policy for more information about how we may contact you.
miniDO disclaims any liability or responsibility for any communication by or with the Venue Owner on or through its platform. You cannot derive any rights from any request to, or communication with the Venue Owner or (any form of) acknowledgement of receipt of any communication or request. miniDO cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Venue Owner.
In order to duly complete and secure your Event Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against miniDO or in respect to the Event Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. Event date). Any claim or complaint that is submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest taking screenshots when making a reservation to support your position (if needed).
8. Preferred Program, Stars and Guest Reviews
We aim to display search results that are relevant to you by providing a personalised default ranking of Venues on our Platform. You can scroll through this default ranking, use filters, and sort by alternative ranking orders and thus have the ability to influence the presentation of search results to receive a ranking order based on other criteria. We use multiple algorithms to produce default ranking results, a process that’s constantly evolving.
miniDO has identified the following parameters to be most closely correlated with you finding a suitable Venue and thus may prioritise these parameters in the algorithms (main parameters): Your personal search history, the rate of “click-through” from the search page to the Venue page (“CTR”), the number of reservations related to the number of visits to the Venue page on the Platform (“Conversion”), gross (including cancellations) and net (excluding cancellations) bookings of a Venue. Conversion and CTR may be affected by various (stand-alone) factors, availability, policies, (competitive) pricing, quality of content, and certain features of the Venue.
Only customers who have an authenticated miniDO account will be able to comment on Venues. The completed Customer review may be (a) uploaded onto the relevant Venue’s information page on our Platform for the sole purpose of informing (future) Customers of your opinion of the service (level) and quality of the Venue, and (b) (wholly or partly) used and placed by miniDO at its sole discretion (e.g. for marketing, promotion, or improvement of our services) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by miniDO and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time after a reservation, and each review will only be available for a limited period of time after posting. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar as it violates our review policy. miniDO does not compensate or otherwise reward customers for completing a review. The Customer review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. miniDO undertakes its best efforts to monitor and remove reviews that include obscenities, mentions of an individual’s name, or references to stolen goods.
miniDO will not accept reviews which include:
- Profanity, sexually explicit, hate speech, discriminatory, threats, violence
- Mention of full names, personal attack towards the staff
- Promoting illegal activities (e.g. drugs, prostitution)
- Sites, emails, and addresses, phone numbers, cc details
- Politically sensitive comments
miniDO and the Venue are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
9. Disclaimer
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Event Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, exemplary,, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of a chance, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Venue as made available on our Platform, (iii) the services rendered or the products offered by the Venue Owner or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Venue Owner or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose products or service are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.
miniDO is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Event and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Venue Owner is solely responsible and assumes all responsibility and liability in respect of the Event (including any warranties and representations made by the Venue Owner). miniDO is not a (re)seller of the Event. Complaints or claims in respect of the Event (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Venue Owner. miniDO is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities.
Whether or not the Venue Owner has charged you for your Event, or if we are facilitating the payment of the (Event) price or fee, you agree and acknowledge that the Venue Owner is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (Event) price or fee to the relevant tax authorities. miniDO is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Event) price or fee to the relevant tax authorities. miniDO does not act as the merchant of record for any product or service made available on the Platform.
miniDO has the right to—with immediate effect—deny or limit access to our Platform, our (customer) service and/or your miniDO account, to cancel a confirmed reservation, and/or prevent a reservation from being made by you in the event of any alleged or reasonably suspected (i) form of fraud or abuse, (ii) non-compliance with applicable laws and/or regulations, (iii) non-compliance with miniDO values and guidelines, (iv) inappropriate or unlawful behaviour, which includes (but not limited to) the following: Violence, threat, harassment, discrimination, hate speech, endangerment, invasion of privacy, human trafficking, exploitation of children, and obscenity in relation to miniDO (or its employees and agents), the Venue Owner (or its employees and agents), and/or third parties, or (v) other circumstances that—at miniDO’s sole discretion—reasonably justify miniDO taking any of the measures above.
10. Intellectual Property Rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by miniDO, its Venue Owners, or providers.
miniDO exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to miniDO. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
11. Applicable law, jurisdiction & dispute resolution
These terms and conditions and the provision of our services shall be governed by and construed in accordance with Australian law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereafter also referred to as “consumer”) can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. provisions that, in accordance with the choice-of-law rules of the said country, must apply regardless of this choice-of-law clause; hereafter: “Mandatory Provisions”). Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Victoria, Australia. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Provisions in the courts of the country in which they are domiciled, and proceedings against a consumer may be brought only in the courts of the country in which they are domiciled.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
12. About miniDO and the support companies
The Event Service is rendered by miniDO, which is a proprietary company, incorporated under the laws of Australia and having its offices at Ground Floor, 34 Church Street Abbotsford Vic 3067 and registered with the trade register of the ASIC under registration number ACN 653 158 760.
miniDO has its headquarters in Victoria, Australia and is supported by various affiliated group companies (the “support companies”) throughout the world. The support companies only provide an internal supporting role to and for the benefit of miniDO. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any Platform (and do not in any way control, manage, maintain, or host the Platform). The support companies do not have any power or authority to render the Event Service, to represent miniDO, or to enter into any contract in the name of, for or on behalf of miniDO. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorized to act as any form of process or service agent of miniDO. miniDO does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office in Victoria.
